Important Messages

• Session Key is not required. If you were given a session key, enter it in the box below and click the submit button next to that box. If you don't have a session key, please fill out the Issue Submission form, and click Submit to start a session with a remote support technician.
• Chat Support technicians are available to assist with computer issues Monday-Friday, 7:30am-5pm. Outside of those hours please call (813) 974-4357, or visit https://www.usf.edu/it/services/client-support for assistance.
• An active NetID is not required to request your USF transcripts. USF IT will not reactivate a NetID for access to transcripts. Please refer to https://www.usf.edu/registrar/services/transcripts/official_transcripts.aspx for more information.
• After confirmation of your NetID it may take an hour or more for the activation to be complete. Please wait for at least one hour after activation to report issues with login to your new USF NetID.
• If you are an Alumni, and have lost access to your USF Email please refer to this link for more information on the announcement from October, 2023. https://usf.edu/alumniemail